Return Policy

Return & Refund

  • All Pivoi products have a 30-Day Money Back Guarantee.
  • To initiate the return process, you must include a valid original purchase order number from Purchases made outside of must contact the respective seller for returns.
  • Returned products must be in their original packaging without any missing contents.
  • Returned products not in their original packaging with missing contents are subject to a minimum $5 USD restocking fee.
  • All product refunds will not include the shipping and handling fees.
  • Shipping costs related to Returns will be incurred by the customers, unless stated otherwise by our support team. Should you be provided with a prepaid shipping label, we suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. Pivoi  is not liable for lost or stolen return packages during transit/delivery.
  • Products cannot be exchanged. However, you are able to return the unwanted item(s) for a refund and place a new order for the desired item(s).
  • Promotional Gift Items are not eligible for Returns, Exchanges, or Warranties.
  • All items in a Bundle purchase must be returned in its entirety in order to receive a complete refund.

Product Return 

Please complete this form so we can begin processing your return. Should you have any questions, please feel free to review our Return Policy or send us an email at

    Contact Information

    You will receive an email notification once we begin processing your return request. We appreciate your patronage and will be in touch with you soon.

    Return Information


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